Privacy Policy | Inetbet Casino

About this Privacy Policy

This policy applies to personal information collected through the Inetbet Casino website, account services, customer support channels and related online activities. Personal information means information that identifies you, or information that can reasonably be connected with you. The information handled will depend on how you use the website and the services available to you.

By using the website or opening an account, you acknowledge that information may be handled for the purposes described below. Where consent is required, we may ask you to provide it before collecting or using information for that purpose. You may withdraw consent for marketing communications at any time, although withdrawing consent will not affect information handling that is needed to operate your account, meet legal obligations, protect the website or deal with a request you have made.

This policy is written in general terms because the exact information collected can vary according to the services you use, the payment method selected, your account activity and the information needed to complete verification. We may update this policy from time to time when our information practices change. The current version published on the website will apply to future use of the relevant services.

Information we may collect and why

A casino website typically needs information to create and manage accounts, provide services, process transactions, support players and help maintain a safe and lawful platform. We seek to collect information that is relevant to these purposes and to avoid requesting information that is not reasonably required.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and information used to communicate with you. These details can be used to open and administer your account, confirm account ownership, provide customer support, send service messages and respond to questions or complaints.

Identity and verification information

To help verify identity, age or eligibility, we may handle information from identity documents, proof of address, account checks and related verification materials. Information may also be used for security, anti-fraud, responsible gambling and risk-management checks. Verification information should be supplied through the secure process made available for that purpose and should be accurate and current.

Payment and transaction records

We may handle payment details, deposits, withdrawals, wagering activity, account balances, transaction history and information received from payment providers. This information is used to process requested transactions, keep accurate account records, investigate unusual or disputed activity, prevent fraud and meet financial or record-keeping obligations. Payment information may be handled by specialist payment providers, subject to their own privacy arrangements.

Technical, device and usage information

When you use the website, we may receive information such as your IP address, browser type, device details, operating system, language settings, approximate location, pages visited, login activity and technical event records. This information helps us keep the website secure, identify errors, understand general usage, improve performance and provide a consistent experience.

Support and communications

If you contact support, we may keep the content of your enquiry, relevant account information, verification details and records of our responses. These records help us investigate issues, provide consistent assistance, handle complaints and keep an audit trail of important account communications.

Run, secure and administer your account and the website.
Complete identity, age, security, anti-fraud and risk checks.
Process deposits, withdrawals and other account transactions.
Provide support, respond to enquiries and investigate disputes.
Meet applicable legal, regulatory, compliance and record-keeping obligations.
Understand website performance and improve features, reliability and user experience.
Send service information and, where permitted and appropriate, marketing communications.

Cookies, analytics and information sharing

Inetbet Casino may use cookies and similar technologies to make the website work, remember settings, support login and security functions, measure website performance and understand how visitors use the service. Some cookies are necessary for core features, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not operate as intended, and preferences may not be retained. Browser controls vary, so you should check the help information for the browser and device you use.

Information may be shared where reasonably necessary for the purposes described in this policy. This can include sharing with service providers that assist with hosting, technology, payment processing, identity verification, fraud prevention, customer support, analytics, security, communications or record management. These providers should receive information needed for their role and are expected to handle it appropriately.

Information may also be disclosed where required or permitted to protect users, investigate suspected fraud or misuse, enforce applicable terms, respond to lawful requests, resolve disputes or protect the rights and security of the website. If business functions or service arrangements change, information may be transferred as part of that change, subject to appropriate handling requirements.

Some service providers or systems may be located outside Australia. Where information is handled across borders, reasonable steps are taken to support secure processing and appropriate privacy protections. We do not sell personal information as a general business practice.

Security, storage and retention

We use practical administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption where appropriate and procedures for handling security events. No online service can guarantee that information will always be completely secure, so players should protect their login details and avoid sharing passwords or access codes.

Personal information is kept only for as long as it is reasonably needed for the purposes explained in this policy, unless a longer period is required or permitted. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to technical and operational limitations.

Closing an account does not necessarily mean that all information can be deleted immediately. Some account, transaction, verification, security and support records must be kept for a period required by law, or may need to be retained to deal with disputes, prevent fraud, protect the website and demonstrate that obligations have been met. After an account is closed, retained information will continue to be handled for the relevant purpose and will not be used for unrelated marketing.

Your privacy choices and how to contact us

You may ask us to explain how your personal information is handled and to exercise available privacy choices. Requests should be made using the privacy support email address below. To help protect accounts and personal information, we may need to confirm your identity before completing a request.

Requests you can make

Access: ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. This request may be limited when records must be retained for legal, security, dispute or operational reasons.
Marketing consent: withdraw your consent to marketing communications or ask for marketing messages to stop. You may also use an unsubscribe option included in a marketing message where available.
Questions or complaints: contact us about a concern relating to the collection, use, security or disclosure of your personal information.

To exercise these rights or ask a privacy question, email support@inetbetcasino.click. Please describe your request clearly and include enough information for us to understand which account or records it concerns. Do not send unnecessary identity documents or payment details by ordinary email. We may ask you to use a more secure method where verification documents or sensitive information are required.

We will review privacy requests and respond within a reasonable period, taking into account the nature and complexity of the request. Some requests may be refused, limited or delayed where this is necessary to protect another person’s privacy, prevent fraud, maintain security, meet legal obligations or preserve records that must be kept. If that occurs, we will aim to explain the reason in general terms.

If you have an unresolved concern, you should first contact us using the email above so the issue can be reviewed. You should also keep your account information accurate, use strong and unique login credentials, sign out on shared devices and contact support promptly if you believe your account or personal information has been accessed without permission.